WHO WE ARE:
Founded in 2017 by David and Ann Urmann we are a local Salt Lake City based company. We are guided by our mission of providing our customers with a no hassle experience. Our first and foremost goal is always to keep our customers and their gardens happy! Here is what you can expect when you order from us:
Our Customer Care Commitment
NO HASSLE RETURNS:
We believe in your 100% satisfaction with any product purchased from our website. If you are unhappy for any reason please notify us immediately upon receiving your order and we will issue a refund. Please note that after 14 days we will no longer issue refunds. We may at our discretion require you to ship the product back to our warehouse. Please email us with your order number at support@GreenhouseExpress.com to get help processing a return.
CUSTOMER SUPPORT (7 DAYS A WEEK):
We monitor our emails 7 days a week and you can expect a response from us within 24hours on any issue. Our phone support is available Weekdays from 10am to 4pm (MST). If you have any questions on any of our products please don't hesitate to contact us.
All orders will be shipped within 48 hours during the weekdays. If for any reason your order will take longer than normally to ship you will be notified within 48 hours of the expected shipment date. Once an item is shipped we will send you a confirmation with the tracking code.